Terms and Conditions
Last updated: September 15, 2026
These Terms and Conditions ("Terms") govern any engagement between Real Application ("we", "us", "our"), operated by Aleksandr Ščerbakov, and the individual or business ("you", "the Client") who contacts us through this website or otherwise enters into an agreement with us for services. By submitting an enquiry, signing a proposal, or making a payment, you agree to these Terms.
terms.placeholder_notice
1. Services
We provide custom AI assistant development, legacy system modernization, workflow automation, and general custom software development, as described on our website or as separately agreed in writing (including by email) with a specific Client. The exact scope, deliverables, timeline, and price for a given engagement are set out in a proposal, quote, or written agreement ("Order") before work begins. Where an Order and these Terms conflict, the Order takes precedence for that engagement.
2. Enquiries and Engagement
Submitting the contact form or emailing us is an enquiry only and does not create a binding agreement. A binding engagement begins once we've agreed scope and price in writing and, where applicable, received any agreed deposit. We may decline any enquiry or project at our discretion, including where we believe AI is not the right solution for your problem.
3. Fees and Payment
Fees are as agreed in the Order. Unless otherwise stated in writing:
- Invoices are payable within 14 days of the invoice date.
- Projects may require a deposit before work begins, with the balance due on delivery or per an agreed milestone schedule.
- Late payments may result in paused work until the account is brought current.
- Prices do not include taxes (e.g. VAT) unless stated; any applicable taxes are the Client's responsibility unless we are required by law to collect them.
4. Client Content and Data
Where a service involves training or connecting an AI assistant to your content (website text, documents, product data, or similar), you confirm that you own or have the right to use that content and grant us permission to use it solely for the purpose of building and testing the agreed deliverable. You are responsible for ensuring any content you provide does not infringe third-party rights or contain information you're not permitted to share.
5. Third-Party AI Models and Services
Our services may rely on third-party AI models, APIs, or infrastructure providers (for example, large language model providers or cloud hosting services). We are not responsible for outages, changes in pricing, changes in capability, or discontinuation of these third-party services, though we will make reasonable efforts to inform you of any material impact on your project and to find a suitable alternative where practical.
6. AI-Generated Output
AI assistants and AI-assisted tools can produce incorrect, incomplete, or unexpected output. While we test each assistant with real questions before it goes live, we cannot guarantee that an AI assistant will always respond accurately or appropriately to every possible input, especially after launch as usage patterns evolve. You are responsible for reviewing and approving assistant behavior before publishing it to your own users, and for ongoing monitoring after launch.
7. Intellectual Property
Unless otherwise agreed in writing, once an Order is paid in full, you own the custom code, configuration, and content we create specifically for your project. We retain ownership of any pre-existing tools, frameworks, libraries, or general-purpose components we developed before or independently of your project, and we may reuse generic, non-confidential techniques and code patterns in other projects. Third-party components (open-source libraries, AI models, hosting platforms) remain governed by their own licenses.
8. Revisions and Testing
Each project includes a testing phase where you can try the deliverable with real questions before it goes live. Reasonable revisions within the agreed scope are included; work beyond the original scope will be quoted separately.
9. Timelines
Typical delivery timelines (e.g. "5–7 working days") are estimates based on prompt Client feedback and timely provision of necessary content and access. Delays caused by the Client (late feedback, missing content, delayed access to systems) may extend the timeline accordingly.
10. Confidentiality
We treat information you share with us as confidential and will not disclose it to third parties except as needed to deliver the service (e.g. to a third-party AI provider as described in Section 5) or as required by law.
11. Cancellation
Either party may cancel an engagement with written notice. If you cancel after work has begun, you remain responsible for payment for work completed up to the cancellation date. Any deposit already paid is non-refundable to the extent it covers work already performed.
12. Limitation of Liability
To the maximum extent permitted by law, our total liability arising out of or related to an engagement is limited to the amount you paid us for that engagement. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost data, arising from your use of any deliverable, including AI-powered assistants.
13. No Guarantee of Outcome
We aim to deliver working, tested software, but we do not guarantee specific business outcomes (such as increased sales, leads, or conversions) resulting from use of our deliverables.
14. Changes to These Terms
We may update these Terms from time to time. Changes apply to engagements entered into after the update date; existing signed Orders remain governed by the Terms in place when they were agreed, unless we agree otherwise in writing.
15. Governing Law
These Terms are governed by the laws of Montenegro, without regard to conflict of law principles. Any disputes will be subject to the exclusive jurisdiction of the courts of Montenegro.
16. Contact
Questions about these Terms can be sent to info@realapplication.me.